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Return Form
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Company Return Policies
1. Any return received after 30 days from invoice date will be given store credit only.
2. Certain items are subject to a 15% restocking fee.
3. Custom items are non-refundable (including numbering, sleeve alterations, additional embroidery, etc.)
4. Items must be returned. Any unclean good(s) received will be returned to the customer.
Special Product Information
Ball Inflating Insturctions (Please attempt steps 1,2 & 3 prior to returning a rugby ball)
1st Moisten Needle before inserting.
Use Glycerin or Vegetable oil
2nd Push needle carefully into valve.
Do not push needle against the other side of the ball as this can puncture the bladder.
3rd Inflate to 9-10 PSI (at Sea Level)
During Inflation, escaping air will be forced through the ends of the ball. This is quite normal
4th All natural latex bladders will deflate over a period of time.
Always inflate before use.
Boot/Shoe Care Instructions & Return Policy
A pair of boots should last up to two years with proper care.
Regular application of shoe polish and slow drying of wet boots away from direct heat will help you achieve
this amount of playing time from your boots.
After visual inspection and approval, credit will be issued for
defective boots as follows, based on the date of sale.
0-30 days = 100% Credit
31-90 days = 75% Credit
91-120 days = 50% Credit
*Boots returned having only cosmetic damage from rugby play will
not be issued a credit by Rugby Imports.
*Returned Boots must be clean and free of mud or they will not be
considered for credit.
INSTRUCTIONS FOR RETURNING MERCHANDISE
To speed your exchange or refund, please complete the steps below,
and enclose this form with merchandise.
Please send your shipment, at your expense, via UPS or insured
U.S. Mail to:
Rugby Imports Ltd
885 Warren Avenue
East Providence, RI 02914
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1. What would you like us to do?
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2. Item(s) returned:
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3. Reason For Return
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4. Customer Information
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Method of Payment: If your reorder items exceed the cost of the
item being replaced, the difference will need to be changed to a credit card.
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To Correct Or Change Your Address
Exchanges will be shipped, at no additional cost, to the original
Ship To address via standard ground service. Please let us know if
you would like to expedite delivery (for an additional charge), or
change the Ship To address.
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